ISO 9001 is the internationally recognised standard for quality management of businesses, used by around 897,000 organizations in 170 countries worldwide.
It applies to the processes that create and control the products and services an organisation supplies. ISO 9001:2008 helps us manage our business processes efficiently and demonstrates our commitment to quality and continuous improvement.
Multi-lab Ltd and Multi-Ceramic Technology LLP have made a commitment to providing quality products and services to our customers. Remaining ISO 9001 registered is a big part of our commitment. To ensure we remain at this standard we have set out a Quality Management System (QMS) ensures that:
We consistently provide products and services to meet our customers' expectations and where applicable statutory or legal requirements.
We continuously improve, through the use of our QMS and enhance customers experience when dealing with us or our products and services.
Working for a wide range of customers including semiconductor, photovoltaics, chemical, pharmaceutical, industrial and academic research organisations; it is essential that every product that we manufacture passes our strict quality control tests and criteria.
We are proud of the fact that we have a 99.5% pass rate for all the products we test, clearly demonstrating why we are a global force in Quartz and ceramic technologies.
We have every confidence in our specialist quality assurance team who are experts in their own right, and help to ensure Multi-lab always meets your exact requirements.
Our people are key to our success
Our group culture focuses not on what we do, but on how we do it. Throughout the Multi-lab group we have a culture of total performance, with a commitment to the highest standards in every aspect of the way we do business. This is guided through three embodying elements:
We deliver on our commitments. We are honest and take responsibility so that we can be relied upon. In our company everyone’s contribution matters and we strive to be the supplier of choice every time.
We create leading-edge solutions by nurturing the imagination and experience within our organisation. We empower our teams and work together to turn our ideas and technologies into solutions.
We constructively challenge and take the initiative, operating with tenacity and resolve. We accept challenges, manage risk and set ourselves stretching goals.
You will enjoy working with the Multi-lab team from initial contact to the completion and delivery of your project or order.
If you have any questions please contact our quality team who will be able to help you further.
Stephen Johnson - MSc. FCQI CQP. FCMI. FSOE. FIPlantE. Stephen.Johnson@multi-lab.co.uk